FAQ2018-10-29T00:21:31+00:00

FREQUENTLY ASKED QUESTIONS

Acclaim sounds like a powerful tool, is it easy to learn and use?2018-10-09T20:43:25+00:00

Our experienced staff will be with you every step of the way. Acclaim is built with the look and feel of Microsoft Office in mind, and our customers have found the transition to Acclaim to be both exciting and an important step in revolutionizing their offices. If you’re using OnCore today, you’ll find many workflow similarities that will reduce training time and make the transition for you and your staff much easier.

Can I review and edit case information?2018-10-09T20:58:16+00:00

The Case in Tribute allows users to quickly edit case information, broken into sections including Summary, Edit case, Documents, Fee Details, and Comments.

How many states is HRS in?2018-10-09T20:41:31+00:00

16 states and counting.

How will Acclaim make my office more efficient and customer-friendly?2018-10-09T20:51:32+00:00

Scan up front technology gives users the ability to modify images without the need to rescan, dramatically reducing touch points, eliminating your backlog of documents, and enhancing your customer service experience.

I am an existing Tribute user; are Tribute updates available?2018-10-09T20:59:08+00:00

Yes! As yet another sign of Harris’ commitment to this Aptitude Solutions product, we now have a generally available version of Tribute. Contact us to learn more and schedule your update.

I am onboarding new staff unfamiliar with OnCore. Can Harris Recording Solutions assist in training staff?2018-10-10T13:18:24+00:00

Absolutely! We can provide on-site or online training for your new staff, and can structure some “refresher” training for existing staff as needed. Contact Us today to learn more.

I am searching for a specific case, but don’t have all of the details. Can Tribute help locate the information I need?2018-10-09T20:58:35+00:00

Tribute can help! You can search by Applicant, Auction Date, Certificate Number, File Number, Party Name, Parcel ID, and Create Date.

Is Director installed in my environment or in the cloud?2018-10-09T21:03:40+00:00

As a cloud-based management tool built for manning workflows and productivity in the recording office, it is highly configurable and easily supported to help you carry out your office’s mission. Director can reside in both your environment and a private cloud.

My state is constantly changing rules for public-facing information. Can Acclaim handle this ever-changing environment?2018-10-09T20:44:00+00:00

Robust rules allow supervisors to control and restrict access to confidential documents and manage public-facing data. Acclaim may also be configured to the unique services your satellite offices provide.

OnCore has been a stalwart in my office for years. Will Harris continue to support this system?2018-10-10T13:18:44+00:00

Yes! When Harris acquired Aptitude Solutions, we knew we were adding an industry-changing product to our portfolio; one with a proven track record and distinguished beginnings. We will support OnCore for as long as our customers are using the system. In fact, Harris has re-invested in OnCore to make sure it has a solid future for users who wish to remain loyal to the recording system.

We are considering taking on an historical imaging project. What can Harris Recording Solutions do to help this effort?2018-10-10T13:18:03+00:00

We can provide data conversion services, and if you wish even partner with an imaging company to reduce your number of vendor contacts for a project of this nature. Furthermore, our recent investment in OnCore has made backpost imaging projects even easier to facilitiate!

What are some of the Calendar features found in Tribute?2018-10-09T20:58:51+00:00

Our enhanced Calendar functionality allows you to easily set reminders for auction Milestones, Auction date, advertising dates, and other important scheduling needs.

What are the benefits of being a Harris customer?2018-10-09T20:29:12+00:00

Our customers benefit from Harris’ Software for Life program. For as long as you are a customer, your license grants you access to new platforms within the same product class.

Harris’ unique businesses focus on their core competencies. We are not a “one size fits all” software provider; you require specialized software and expertise and our structure maximizes access to industry experts. Whether you’re looking for a Land Records system, financial management software, a utility billing solution or code enforcement suite (among many others), Harris can match your needs with our unique expertise. Learn more about Harris’ unique business and how we can serve virtually any of your needs.

What is Director?2018-10-09T21:01:46+00:00

Director provides real-time data to assist managers and supervisors in making sure their offices are functioning as efficiently as possible, enabling them to move personnel to different roles on the spot based on workflow needs. As a cloud-based management tool built for managing workflows and productivity in the recording office, it is highly configurable and easily supported to help you carry out your office’s mission.

What product lines make up HRS?2018-10-09T20:46:27+00:00

HRS features the Aptitude Solutions product suite (Acclaim, Tribute, Director, OnCore) and for customers in Louisiana, Mississippi and Alabama, the recording products and staff expertise of Delta Computer Systems.

Why did Harris acquire Aptitude and Delta?2018-10-09T20:46:07+00:00

Harris is a company focused on growing our presence in the public sector market, and chose in 2012 to strategically add a recording solution to our mix of businesses and product offerings. Aptitude’s revolutionary products – and loyal customers – needed a home where they could flourish, and Harris has provided the structure and focus to ensure Aptitude’s customers can rely on their products, and next-generation software systems, for years to come. In early 2014 we added the Delta Computer Systems recording software, and 100+ customers in Alabama, Mississippi, and Louisiana. HRS will continue to grow in terms of customers, products and profitability.

Will Acclaim help my staff manage their daily workload?2018-10-09T20:51:14+00:00

Push pins, split screens, adjustable windows and almost limitless hotkey assignments allow for a truly customized work station that makes your staff more efficient.